When Your IT Team Needs a Force Multiplier
Co-managed IT isn't about replacing your internal team. It's about giving them the depth, the tools, and the backup they need to do their jobs well — without burning out.
Your IT Person Knows Everything — And That's the Problem
Under Pressure
When one person holds all the institutional knowledge, every vacation is a risk and every illness is a crisis. Co-managed IT creates redundancy without adding headcount.
Help Desk Tickets Are Eating Their Strategic Time
Your IT manager was hired to plan infrastructure and drive technology initiatives. Instead, they're resetting passwords and troubleshooting printers. We take the tier-1 and tier-2 load so they can focus on what actually moves the business forward.
Cybersecurity Has Outgrown a Part-Time Effort
Your internal team knows cybersecurity matters but doesn't have time for continuous monitoring, vulnerability assessments, or staying current on evolving threats. Alaska ranks among the worst states for cybercrime per capita — this isn't a box you can half-check.
Compliance Requirements Keep Growing
CMMC, HIPAA, PCI, FTC Safeguards — the regulatory landscape isn't getting simpler. If your internal team isn't compliance specialists, they need a partner who is.
You Need Strategic IT Planning, Not Just Break-Fix
Our vCIO services complement your internal team's operational knowledge with the strategic planning, vendor management, and budget forecasting that turn IT from a cost center into a competitive advantage.
What Co-Managed IT Looks Like with DenaliTEK
Supplementary Help Desk Support
We handle overflow tickets, after-hours support, and escalated issues so your team can focus on projects.
Cybersecurity Layer
Enterprise-grade security tools, monitoring, and incident response that augment your existing defenses.
Strategic Consulting
Access to our vCIO for technology roadmapping, budget planning, and vendor evaluations.
Network Management
Proactive monitoring, maintenance, and optimization of your network infrastructure.
Backup & Disaster Recovery
We ensure your backup systems are tested, validated, and ready — not just configured and forgotten.
Partnership Flexibility
The relationship is flexible. Some clients use us for after-hours coverage only. Others lean on us for everything except onsite hardware. We structure the partnership around what your team actually needs.
By the Numbers
83%
of support requests resolved the same day they're reported
96%
of calls answered live — by a real technician, not a phone tree
100%
5-star client satisfaction over the past two years
2024
MSP Titans of the Industry Winner — Pacific Northwest