Built in Alaska. Built to Last.
DenaliTEK was founded in Anchorage in 2001 by Todd Clark, a technologist who'd already spent 13 years solving IT problems for Alaska businesses before he ever hung his own shingle. The idea was simple: Alaska companies deserve an IT partner who understands the unique pressures of operating in this state — the connectivity gaps, the regulatory complexity, the workforce realities — and who will stick around long enough to actually learn their business.
Twenty-five years later, that idea has become a track record. We serve businesses with 10 or more employees across Anchorage, Eagle River, Palmer, and Wasilla, providing managed IT, cybersecurity, compliance, and strategic technology planning. In December 2024, DenaliTEK was named the Winner of the MSP Titans of the Industry Award for the Pacific Northwest — a national honor recognizing the top managed service providers in the country.
But here's what matters more than any award: 83% of our clients' support requests are resolved the same day. 96% of calls are answered live by a technician. And over the past two years, we've maintained a 100% 5-star client satisfaction rating.
Local Roots, National Recognition
We're not a remote help desk. We're based at 560 E 34th Ave in Anchorage, and we've been part of this community since 2001. When the MSP Titans award was announced in December 2024, it validated what our clients have known for years — DenaliTEK delivers at a national standard from right here in Alaska.
The Proactive Partnership Model
Every DenaliTEK client is assigned a dedicated vCIO and a Technology Success Manager. These aren't salespeople. They're strategic partners who conduct quarterly business reviews — collaborative sessions focused on your technology roadmap, budget planning, and operational goals. Behind the scenes, our team holds weekly internal debriefs on every client account, creating an accountability loop that turns strategy into action.
Proactive IT Management
We monitor your systems 24/7/365 so problems are caught and resolved before they become outages. Proactive means exactly what it sounds like — we're not waiting for your call. We're already on it.
Comprehensive IT Under One Roof
Managed IT, co-managed support, cybersecurity, data backup, compliance services, vCIO strategy — we handle everything so you don't need to juggle five vendors. One partner. One phone number. One team that knows your entire environment.
Strategic IT Planning
We build 12 to 60-month technology plans with quarterly budgeting and device lifecycle management. You'll always know what's coming, what it costs, and why it matters.
Response Time That Sets the Standard
83% same-day resolution. 96% live answer rate. When you call DenaliTEK, a technician picks up — not a phone tree, not a ticket queue, not an offshore call center.
Our Mission
"Our mission is to deliver IT solutions that empower Alaska's businesses to operate with confidence, compete without technological limitations, and grow on their own terms."
"GO FOR IT! DenaliTEK is the real deal. They don't just fix your technology — they make it work for your business."
— Debbie Richey
Alaska Serigraphics