Our technician is able to remotely connect to your network and computer systems, which makes it simpler for us to quickly and easily provide remote assistance to solve your problems. You can expect the following from our remote IT service:

• Device Maintenance and Monitoring: Our company keeps an eye on client devices, including Windows computers, networking equipment, DNS records, and email servers. Our remote support team also offers regular maintenance for your entire business, whether it be hardware or software changes.
• Patch Management: You can rest assured knowing that your systems are always up to date thanks to our cutting-edge patching engine. We can patch both third-party software and operating systems.
• Remote Access & Help Desk: Our team offers top-notch remote access, providing trustworthy and prompt support to handle daily IT-related interruptions.

Layered Security Approach: We approach the security of our clients from a number of directions: we manage and deploy antivirus on the endpoints, track and manage backup activities, check for changes in router firewall settings, and track internet traffic flow and emails.

A remote IT support specialist works from a remote location to help a company with its computer networks, systems, hardware, and software. A technician normally responds to queries from computer or network users via the internet or phone. A remote IT company is responsible for assisting these workers, users, or customers with technological issues. Our business gathers information from the client, identifies the problem, and offers a solution during the support chat or call. Some IT professionals who provide this type of support have additional maintenance duties. This includes updating the program, informing staff members of changes, and giving new hires access.

A support inquiry generally takes 20 to 30 minutes; however, there are always situations where it may take longer. The goal of our IT support staff is to resolve issues as quickly as possible. Our goal is to make your site as efficient as possible, which is why our live technicians answer 96% of support calls during business hours. Furthermore, we resolve 83% of these requests on the same day.

Yes, for our current clients it's an absolute breeze. You don't need to take any further action once you've given us access to your computer. One of our qualified IT support specialists will look into the problem as if he were seated at your desk. You can continue with any other non-computer-based activities if our support team doesn't need any further information from you.

If you want to make use of our services, we will first need to have a consultation before your receive any remote assistance. 

No, we value our clients' trust and privacy. Until you have acknowledged a request for remote IT support on your computer, we are unable to access your computer remotely. Similar to that, once we've terminated remote access to your computer, we won't be able to do so until you authorize it again.

Yes. The support engineer's computer and your computer are connected via a safe, encrypted channel, preventing unauthorized access from users or viewing of what is happening on your computer or site. Until your business schedules another appointment with our office, our support technician will not be able to reconnect to your computer after the session has ended. The last thing users have to worry about is their safety when it comes to our remote IT services in AK.